SHIPPING AND DELIVERY

DELIVERY BY COURIER

In order to guarantee an excellent service our deliveries are entrusted to the best couriers available. The products purchased are delivered directly to the address indicated during the purchasing procedure online.

Every order will receive an email with the shipment details, the name of the courier and tracing references.

Every shipment contains goods in adequate packaging safely secured for the transport and the relevant shipping documents.

The delivery times can vary according to the availability of the goods but under normal conditions about 3/7 working days.

The courier will deliver the goods to the house number or floor of the recipient on working days (Monday to Friday).

The courier will attempt a first delivery: Not finding the recipient he will inform Frantoio Ranoisio Ettore olive oil mill who will organize another delivery in the following days with the consent of the customer.

N:B It is important to check at the moment of delivery and before signing the document that the number of the package is the same as the number written on the delivery document and that the package is not damaged.

If something does not correspond a request should be made to the courier prior of acceptance of “withdrawal with reserve” so that it will be possible to exchange the product damaged during transport.

DELIVERY COSTS

The cost of delivery is calculated automatically by the program of e commerce and is variable depending on the weight and place of delivery.

If a country is not indicated in the calculation of the cost it is possible to contact us for a quote of the specific delivery.